General Terms and Conditions

1 General

  1. These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between Alloy+Carbon web store and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.

  2. The product display in the online store does not constitute a legally binding offer; instead it is merely a non binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation immediately after the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate order confirmation. The contract is stored, and the order data and General Terms and Conditions are sent to the customer by email. Customers can view all of their previous orders by logging into the customer service pages of the website.

  3. Alloy+Carbon reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available or need to be prepared in a time consuming time frame although a corresponding contractual transaction has been concluded. In such a case, the customer shall be notified immediately. After notification,the buyer he will be fully refunded. Further claims against Alloy+Carbon are excluded.

  4. Alloy+Carbon retain the right of not keeping a stock of the items listed on the online catalogue and to manufacture or make available after the order is placed of the particular ordered item/s. If the dispatch time will be delayed, the customer will be informed and then choose if he wishes to wait for the scheduled dispatch time or to withdraw and be refunded of the full amount he paid for.

2 Shipping and Delivery

  1. If the customer is a business, delivery shall generally take place at the customer’s risk. If the customer is a consumer, the risk of accidental loss and accidental damage of the sold goods shall only pass to the customer upon handover of the item. Delivery shall be to the delivery address specified by the customer.

  2. All prices on our online catalogue are cash prices and do not include VAT. VAT and shipping costs will be added during checkout at the cashier.

  3. We use Hellenic Post as standard way of shipping, to ship customer's order/s.

  4. We always provide our customers with an international “Registered Shipping” tracking number so they can follow updates of the package.

Exceptions: Canadian customers will receive updates until the item leaves Greece.

Canadian Post does not updates the tracking of parcel of the service that we use.

  1. We are not responsible for delays caused by bad weather conditions and slow processing of post service's and customs. You are notified through cashier of the usual transit times that apply to your country. Please make sure that you are fully aware of our shipping transit times before you order from Alloy+Carbon.

  2. Lost items: Lost items will be refunded. To consider an item as lost and to be refunded, the standard transit time (as stated during checkout and below according to where is the location of the customer's address) must have fully passed and online tracking of the item will show no progress.

STANDARD TRANSIT TIME IN WORKING DAYS (EXCLUDING WEEKENDS)

EU COUNTRIES : 6 to 20 DAYS

REST OF THE WORLD: 8 to 25 DAYS

CANADA: 15 to 45 DAYS

  1. The goods must be thoroughly inspected by the customer upon receipt in order to detect any transportation damage and notify us of the problem caused. If the customer is a consumer we will solve the damage either by: a)A partial refund in agreement with the customer, b)A full refund if the customer decides to return the goods and c)A shipment of a replacement of the damaged part.

3 Statutory right of withdrawal

      • 14 Days Statutory right of withdrawal

      • Alloy+Carbon Extended 30-DAYS right of withdrawal and money back guarantee.

Alloy+Carbon EXTENDS the statutory 14 days right of withdrawal,

to 30 DAYS

If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within THIRTY 30 days without giving any reason for doing so. The deadline for withdrawal shall be THIRTY 30 days from the date on which the customer takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify us through the email: info@alloycarbon.com of his/her decision to withdraw from this Contract in a clear declaration.
The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

      • Consequences of withdrawal

If the customer withdraws from this Contract, we must reimburse a full payment which includes goods and original shipping cost that we have received from the customer, excluding any additional costs incurred if the customer has selected a different type of delivery to the standard delivery option/options offered by us.

We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed. Under no circumstances will the customer be charged a fee for this refund. We will withhold the reimbursement until we have received the returned goods.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline.

Customer pays for the return costs.

The customer must send the goods with a shipping service that will allow tracking of the shipment/parcel.

      • Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.

  • Used and altered goods. Used goods with obvious signs of wear or and damage or altered in any way by the customer or used in a non intended purpose than the goods are manufactured for.

  • Missing parts. The returned goods are missing parts and are not returned in the same form and shape as these were delivered to the customer.



5 Guarantee

  1. Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Alloy+Carbon are not covered by the guarantee.

  2. Signs of wear and tear from normal use are also excluded from the guarantee.

Example 1: Delete plugs exposed to weather conditions will gradually loose their shine

as the body of the car also does.

Example 2: Carbon fiber pickguards tend to be scratched by guitar pick while strumming as also this happens to standard plastic pickguards

  1. If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert guarantee claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.

  2. The guarantee period for new items shall be 24 months. The period shall commence on the day of delivery of goods to the customer.

  3. Warranty formalities shall otherwise be carried out in congruence with the legal regulations.

  4. Product defects which are recognized by Alloy+Carbon as being subject to the guarantee obligation shall be remedied as follows: at our discretion, the defective product shall either be repaired free of charge or replaced with a fully functional product. Products and components which have been replaced shall become the property of Alloy+Carbon.

  5. Guarantee claims must be asserted within the official guarantee period. In order to do so, the product in question must be returned to Alloy+Carbon.

  6. Claims other than the right to remedy defects referred to in these terms and conditions of guarantee are not covered by this guarantee.

  7. The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee.

6. Payments

At the moment we accept payments only through the PAYPAL payment processor.



7. Privacy Policy

This Privacy Policy informs you how we use the personal information collected at this

web store.

Please read this privacy policy carefully before using this web store or submitting any of

your personal information.

By using the site, you are accepting the practices described in this privacy policy. These

practices may be changed, but any changes will be posted and changes will only apply to

activities and information on a going forward, not retroactive basis.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email

addresses, etc., when voluntarily submitted by our visitors. The information you provide is

used to fulfill your specific request. That means that we will use the data that you are

willingly provide to this web store and which is your Full Name, Postal address,

Email address,Phone number, to make sure that your order will arrive to you without

being lost.



Commitment to Data Security

Your personally identifiable information is kept secure. We will not process or share with a

third party in any way none of the data that are submitted to this web store.



Newsletters

We will not use your email to send you newsletters. We do not send newsletters, neither

we give the option of subscribing to any newsletter list on our web store. We will not

share your email with any third party.